Shipping

 

All pieces are made to order.

Foe & Dear will dispatch all orders within 1-2 weeks, and 4-6 weeks for custom or wholesale orders. Please allow 3-7 business days for CAN delivery. All other international deliveries are approximately 7–14 business days. Delivery time is calculated by adding dispatch time and delivery time.

All jewelry is shipped Canada Post expedited mail with tracking and are insured up to $100. Purchases exceeding $1000 will be shipped using Fedex or UPS and are fully insured and require a signature upon delivery. If you prefer another carrier or would like priority shipping, please contact us. Foe & Dear cannot accept responsibility for parcels lost in transit.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

It is your responsibility to make sure your purchase arrive in time for your event. Please plan ahead and allow enough time for delivery. Foe & Dear is not responsible for any items arriving late for your event.

Policies

Payments
Foe & Dear accepts PayPal as method of payment. Please note that orders cannot be cancelled after purchase. Custom orders also cannot be cancelled after purchase, but if the item hasn't been shipped, it can be changed (within reason) if Foe & Dear is contacted within a timely manner.

Refunds and Exchanges
Foe & Dear will do everything possible to ensure that you can be confident of making a secure, risk-free purchase and in the unlikely event that you are unhappy in any way with our service or products, please contact us directly by emailing hello@foeanddear.com.

No refunds or returns, as each piece is handcrafted just for you, but we are happy to exchange items that you are unsatisfied with. The exchange must take place within 30 days of receiving the items, and the items may be exchanged for a different item or size, provided that the original piece is in good condition and is accompanied with a receipt. Customer is responsible for safe return shipping. Foe & Dear is not responsible for items lost or damaged in transit.

Foe & Dear will replace or repair at cost a damaged or broken piece up to 3 months from the original date of purchase. Repairs after 3 months of purchase start at $30 and may increase depending on the damage. Please be ready to provide your original purchase receipt.

Repairs

For all repair inquiries, please contact hello@foeanddear.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will contact you with shipping instructions. Repairs take 4-6 weeks to complete. Foe & Dear will repair jewelry within 3 months of purchase at cost, as long as it is deemed normal wear and tear by our team. A charge will apply for repairs after 3 months of purchase. All repairs are subject to shipping charges. We reserve the right to deny unreasonable repairs and exchanges.

Privacy & Security

We collect information from you when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used to help personalize your experience, improve our website and customer service, process transactions with your consent and administer promotional emails (which you can opt-out of at any time.)

Wholesale Login

For access to our wholesale order form, please enter your account email and password.

To apply for a wholesale account please email us at hello@foeanddear.com to provide details regarding your business and interest.

 

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Contact

For further questions or to simply get in touch, leave us a message with your name and email below. We will make sure to be in contact as soon as possible.

 

 

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