Policies

Payments
Foe and Dear accepts PayPal as method of payment. Please note that orders cannot be cancelled after purchase. Custom orders also cannot be cancelled after purchase, but if the item hasn't been shipped, it can be changed (within reason) if Foe and Dear is contacted within a timely manner.

Refunds and Exchanges
Foe and Dear will do everything possible to ensure that you can be confident of making a secure, risk-free purchase and in the unlikely event that you are unhappy in any way with our service or products, please contact us directly by emailing hello@foeanddear.com

No refunds or returns, as each piece is handcrafted just for you, but we are happy to exchange items that you are unsatisfied with. The exchange must take place within 30 days of receiving the items, and the items may be exchanged for a different item or size, provided that the original piece is in good condition and is accompanied with a receipt. Customer is responsible for safe return shipping. Foe and Dear is not responsible for items lost or damaged in transit.

Foe and Dear will replace or repair at cost a damaged or broken piece up to a month from the original date of purchase. Repairs after 30 days of purchase start at $30 and will increase depending on the damage. Please be ready to provide your original purchase receipt.

Repairs

For all repair inquiries, please contact hello@foeanddear.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will contact you with shipping instructions. Repairs take 4-6 weeks to complete. Foe and Dear will repair jewelry within 6 months of purchase as long as it is deemed normal wear and tear by our team. A charge will apply for repairs after 6 months of purchase. All repairs are subject to shipping charges. We reserve the right to deny unreasonable repairs and exchanges.

Privacy & Security

We collect information from you when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used to help personalize your experience, improve our website and customer service, process transactions with your consent and administer promotional emails (which you can opt-out of at any time.)

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