FAQ

Where is Foe & Dear jewelry made?
Our jewelry is designed and handcrafted in Vancouver, BC.

Do you use conflict free diamonds and stones?
We do our best to source stones responsibly, always taking into consideration the environmental and ethical impacts of purchasing stones.

Where can I see the jewelry in person?
Please check our Stockists page for shops that carry our collection. It’s always best to contact the shop first if you’re looking for a specific piece, as all shops have a different assortment of the collection.

 

Ordering and Shipping

How long will my jewelry take to ship?
All jewelry is made to order. Most items will ship within 10 business days of an order being placed. If there may be a delay we will contact you immediately. Delivery times are outlined on our Shipping page.

How is my order shipped?
All jewelry is shipped Canada Post expedited mail with tracking and is insured up to $100. Purchases exceeding $1000 will be shipped using Fedex or UPS and are fully insured and require a signature upon delivery. If you prefer another carrier or would like priority shipping, please contact us.

Do you ship internationally?
Yes. We ship everywhere!

Do you gift wrap?
Your item(s) will arrive individually packaged in custom Foe & Dear logo boxes ready for gift giving and will include a personal thank you note. If you would like the note to include a short personal message, please contact us after you place your order with your request.

Do you offer wholesale pricing?
We do work with wholesale accounts. Please contact us and include your shop details for more information.

 

Jewelry Care

How do I care for my jewelry?
We recommend gently washing your pieces with mild dish soap and a soft toothbrush. This is all you should need to brighten up the metal and make diamonds sparkle. Do not wear jewelry where chemicals are present, such as a pool or hot tub. For more info, please visit our Product Care page.

What if I need a ring sized?
We are happy to size rings for our customers for a $30 charge plus return shipping within 60 days of purchase. The customer is responsible for safe shipping back to us for sizing. Please contact us if you need a ring sized for instructions on how to proceed.

 

Custom Work

Click through #FDforyourday to see a catalogue of our custom work.

How do I inquire or get the price of a custom Foe & Dear piece I saw online?
For inquiries on custom pieces, please email hello@foeanddear.com.

What if I want to alter an existing piece?
If you are interested in customizing an existing item in a different metal, different size, a different chain length, shape or type of stone, or different size, please contact us for a quote.

What if I'd like to design a piece from scratch?
Let’s make your jewelry dreams come true. Please email hello@foeanddear.com for more info.

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